09 Feb Personal Insurance Customers – Important Information Regarding Servicing of Your Account
We understand that there is nothing more important than providing the essential protection for your family, your home and more. HUB offers the widest possible range of options in personal insurance. Together, let’s protect your family and assets.
In order to deliver the level of service you expect, we have listened to you, our valued customers, and have put a new Client Advisory Team structure in place. This enhanced customer service will allow our personal insurance clients to receive faster response times and more efficient service. Our priority is to provide you with exceptional service.
How To Contact Us
- Service Hours: We are available Monday through Friday from 8:30AM – 4:30PM (ET). For service/policy inquiries, coverage reviews, questions regarding coverage limits or changes to your policy, call HUB at 833-GoCallHub, (833) 462-2554.
- Email: If you prefer to email us, the customer service team can be reached at firstname.lastname@example.org. Be sure to include your policy number, name and address.
- After Hours: For after hour quote inquires email email@example.com and someone will get back to you as soon as possible.
- Provide Your Contact Info: There are options for you to communicate with us through text and email. If you have not previously signed up to receive such communications (or if you would like to update your contact information), please click here.
- Claim Info: To open a claim, please call your insurance carrier. You can find their number on your policy declarations page, or call Hub’s claim department at (800) 696-3200.
What This Means For You
- First Call Resolution: Your call will be answered by a professional, licensed account manager who will be able to resolve your inquiry immediately. No more leaving a message and waiting to hear back. We want to take care of you and all your insurance needs during the time you have as best we can.
- Registry Services: Our main offices have the ability to process transactions in-house without having to make a trip to the registry. Much of this paperwork may now be done electronically.
- Personalized Reviews: We at HUB want to make sure you have the proper coverage on all your policies and will proactively reach out to you to discuss a detailed account review prior to the policy renewal. We’ll explain it all and advise you on the coverage that best fits your unique needs.
- Enhanced Technological Features: We have streamlined our service structure, so you only have one number to remember, 833-GoCallHub, (833) 462-2554. Our service team is trained to direct your call to the service professional who can quickly and effectively handle what you need. We have increased our automation and our out-reach programs, now and into the future.