About Us

About Us

We’re always striving to do more and to do it better!

Welcome to ICNE, Insurance Center of New England. Whether you’ve stopped by to learn about our personal insurance options or our commercial offerings, we’re glad to e-meet you and are happy to share several great reasons why we think you should consider ICNE for all your insurance needs.

First, whether you are looking for proper coverage for your car, home, business or all of these and more, we will begin our relationship with you by taking a thorough look at your potential risk areas. After our loss control specialists complete this evaluation, then we will feel confident that we can make an informed recommendation on the optimal insurance options. Why do we take this approach and invest so much time prior to finding you the right insurance? It’s simple. To ICNE, it is not just about getting you the lowest priced coverage; we want to determine the best coverage to protect you, your family and your livelihood in the event of a claim. The only way we can truly accomplish this is by thoroughly getting to know you and your insurance needs.

Another characteristic of ICNE that sets us apart from the pack is the unique team-based approach we will take in providing you with service. Having a team of insurance professionals allows us to always care for you in a timely and thoughtful manner. Whether you have a simple question or an urgent matter, an insurance professional will always be here to help guide and direct you.

One more reason that so many individuals, families and business clients in Massachusetts choose ICNE is for our longstanding partnerships. This means that as our client you will have access to a wide variety of top-quality insurance carriers from around the country.

A photo of a business building in New England

One more reason that so many individuals, families and business clients in Massachusetts choose ICNE is for our longstanding partnerships. This means that as our client you will have access to a wide variety of top-quality insurance carriers from around the country.

It also means that you can depend on us to connect you with all the best resources, insurance and beyond, to help simplify your busy life. Whether it’s enabling you to virtually register and add a new personal auto to your insurance policy through DocuSign, or connecting you to the best auto body shop or a trustworthy contractor for home repairs, you will see very quickly that you can rely on us for much more than just knowledgeable insurance advice. In addition, if you are a business insurance client, you can turn to ICNE for recommendations for a reliable closing attorney, IT Company, or perhaps a reputable accountant. The team of ICNE experts is going to be here for you no matter what life events come your way.

Yet another key reason clients like you choose ICNE is our in-house claims specialists. For our personal insurance clients the ICNE claims specialist is here to help mitigate the claims process and resolve difficult claims on your behalf, whether you have had an auto accident, theft, fire or some other calamity. For our business insurance clients, our claims specialist monitors long-term workers’ compensation claims and tracks them until they are resolved to help your business reduce policy premiums. We understand that the claims process can be overwhelming and time-consuming, so we make it our responsibility to be your liaison with your insurer so you can go about running your business and doing your job.

Finally, as one of the largest, privately owned, independent insurance agencies in the region, you will have access to an ICNE office whether your home or business is in Hampshire or Hamden County in Western Massachusetts, or you’re located more east in Worcester, Middlesex or Essex County. With three stand-alone office locations in Agawam, Gardner and Westford, and two satellite offices in Align Credit Union branches in Lowell and Haverhill, there is always an ICNE insurance professional nearby.

If you are ready for a more personal relationship with trusted insurance professionals who will help you analyze and protect your personal and professional liability risks, call us today at (800) 243-8134 or stop into any one of our five convenient Massachusetts offices to meet with us in person.

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